SUGGESTIONS OR COMMENTS


Suggestions or comments, favourable or critical may be made by letter to Mr Chris Osborne

You may choose to be anonymous if you wish.


PRIVACY

Do not hesitate to ask if you wish to discuss any matter in private, with either your own dentist or Mr Chris Osborne.

Non-professional staff are neither qualified nor authorised to discuss any matter other than routine transactions.


COMPLAINTS

We operate a practice complaints procedure in accordance with the GDC regulations and welcome any comments or suggestions.
(Administrator: Mr C Osborne)

If you wish to make a complaint as opposed to a suggestion or comment:
  • you should write to the above, marked “Private & Confidential”
  • an acknowledgement will be sent within two working days
  • the matter will be investigated thoroughly
  • an interview will be offered if appropriate
  • conclusions will be given within ten days
  • records of complaints are kept separate from patients records

In the event that you are not satisfied with the result of the investigation and conclusions, please contact one of the following organisations:

General Dental Council                                                             www.gdc-uk.org

GDC main office address

37 Wimpole Street, London. W1G 8DQ

Phone numbers:

UK local rate 0845 222 4141

From London 020 7887 3800

From abroad +44 20 7887 3800


Dental Complaints Service                                                    www.dcs.gdc-uk.org

UK local rate                                                                                 020 8253 0800

Care Quality Commission (CQC)                                            www.cqc.org.uk
UK local rate                                                                             03000 616161